If you’re considering signing up on Upwork.com, or moving your Elance.com account over, be wary. As for me, I’m not planning on signing up on Upwork again.
Upwork.com recently absorbed Elance.com. I used to hire some people from Elance, so I clicked the button to move my account over.
First, they got my name wrong and wouldn’t let me change it without an ID verification (it had the name of a previous employee for my now ex-company under which I’d set up the account). After an email with a support rep I decided to close the ex-company’s account and create a new account for myself.
After closing the account, I received this email (with the name of my old company, not “[company name]”):
We wanted to let you know that Upwork has closed or suspended the account of [company name], a freelancer you work with.
Unfortunately this means that your contract with them has been terminated as well.
While we can’t discuss why the account was closed, please be assured that our focus is to ensure a safe and trusted workplace for you. We apologize for any inconvenience this may cause. If you have questions feel free to contact Customer Support.
I’m assuming that Upwork intended this message for my vendors and customers, not for me. Would you want your customers getting that email? I wouldn’t. I won’t make a new account on there – if I did need to use it, I certainly wouldn’t want to add any customers or vendors as potential targets for slanderous email.