LifeLock – a bit clueless?

I tried opening my LifeLock (previously Lemon) wallet today, and got an error saying it was “retrying to register the app”, and instructed me to contact LifeLock Wallet support.

Here’s their reply. Spoiler: Evidently they don’t understand that the *data* is what’s important, not their app.

[UPDATE 6/6/2014] LifeLock compensated me for the estimated value of the gift cards in my wallet. Also, good alternatives appear to be Vallet and Card Mate. However, I won’t trust important data to an app that can disappear again – I recommend something more platform-agnostic (like photos in a dropbox folder).

Henry | May 22, 2014 | 18:47 -0700

Hi Grant,

Thank you for emailing the LifeLock Wallet Mobile App support team.

You are receiving the error when opening LifeLock Wallet on your device because of the proactive removal of the app on the Apple App Store, Google Play and the Amazon App Store.

We have determined the app is not fully compliant with payment card industry (PCI) security standards, and we are taking immediate steps to correct this and ensure the ongoing safety of your personal information.

It is important for you to know that we have no reason to believe your personal information, including credit card numbers and other data, has been compromised as a result of the PCI compliance issue.

As we move forward to bring the app into the highest levels of PCI compliance, we are deleting your stored personal data from our LifeLock servers. This does not affect your ability to use your credit cards or other information you have uploaded to LifeLock Wallet.

We are working to return a fully PCI compliant LifeLock Wallet to you soon. Until then, we are removing the app from all app stores, including the Apple App Store, Google Play and the Amazon App Store.

We know that being without this application for a while is asking a lot of you. We apologize for the inconvenience. At the same time, we want you to know that we are taking all of these steps because we take your security and privacy very seriously.

When LifeLock Wallet is available again, rest assured that you can download it, provide your personal information and use it again with confidence—knowing that it’s backed by an industry leader that is committed to doing the right thing.

If you have questions, please call 1-800-LIFELOCK.